Today, customers expect 24/7 access to customer service as well as multiple  choice of access channels – either online or by telephone. And once they reach you, they want the information that they are looking for, to be provided to them immediately. Not delivering on any of these expectations could spell disaster for your customer satisfaction ratings.

RT’s Helpdesk services integrate Customer care functions to build a multi-channel customer care operation to handle your customer inquiries and provide the level of service they demand. We design and build a customized contact center operation that meets all of your requirements of service objectives.

RT’s customer care solution provides telephone, e-mail and chat support. RT’s own CRM package CiRIMS makes the reporting and other information available at a click.

Our customer care services include :

• Pre-sales inquiries
• Warranty entitlement & RMA Services
• Complaint handling
• Service Information
• Product Features and Usage assistance
• Billing Assistance