RMA services include pick-up services from customer or receipt of defective products sent by the customer to have the product repaired or replaced or in order to receive a refund or credit for another product from the same retailer or OEM. In most cases, a RMA is generally given after a series of NTF tests. 

NTF (No Trouble Found) Screening Services provides pre-screening of end user returned defective products in or out of OEM warranty – capturing CID (Customer induced damage) cases making warranty void, good (NTF) units that would normally be returned to the OEM or ASP as defective. The NTF tests are performed as per OEM guidelines and on test equipment/ jigs as mandated. Good units are added to the swap stock, while defective units are sent for repairs or are returned to the OEM. It's the easiest and most cost-effective way to minimize the costs associated with unnecessary returns.

CID cases help to reduce the losses on behalf of the OEM due to negligence from the retailer.