RT offers pan-India on-site services for end-users and enterprises integrated with its Remote Services helpdesk to provide integrated solution to ensure call closure. The On-site teams work closely with service centers in the designated area/city and the call center to ensure updation of services rendered. The teams are dedicated or shared as per client requirement.
RT onsite services are designed to help its clients cost-effectively maintain and service their high availability, desktop/workgroup, networking and communications, and specialty equipment. RT provides single toll free call logging facilities to the customers through its Helpdesk and keeps a track on hourly basis of the call closures. The teams are integrated with parts warehouses and depot service centers.
DecisionOne's Onsite Services include:
Nationwide DecisionOne-Employed Technicians
DecisionOne is the largest independent IT services provider in North America, with more than 2,500 DecisionOne employed technology professionals on staff in the U.S. and Canada. In 2006, 93% of all onsite service calls were made by DecisionOne-badged employees versus subcontractors.
The Part You Need, When You Need It
DecisionOne technicians drive stocked vans and have ready access to more than 113,000 active part numbers, for more than 15,000 types of equipment, from more than 200 strategically located part stocking locations. |
