“WE ARE COMMITED TO PROVIDE SERVICES WHICH CONSISTENTLY MEET OR EXCEED CUSTOMER EXPECTATIONS IN TERMS OF QUALITY, COST AND DELIVERY AND TO BE THE LEADERS IN CUSTOMER DELIGHT”

“RT Outsourcing Services Ltd. Where quality has never been an option…”

RT is known for its quality orientation. All process in RT are documented and audited periodically by a strong internal audit team. The first ISO 9002:1994 certifications was received in September 1999. In September 2002 RT received certification of new version of ISO 9001:2000. In September 2006, we successfully completed recertification of ISO 9001:2000.

The scope of RT’s Quality Management systems – “Provision of Technical Helpdesk, Customer Support, Repair and Refurbishment Services for IT products and services.”

RT Vision : To become a leading and preferred vertically integrated global provider of technical support services

RT Mission : RT Outsourcing Services Limited is an excellence driven organization and a pioneer in after sales services.

We plan to fulfill our vision through the following mission statement :

• Be the leader in our industry by providing quality people and services.
• Facilitate success of our customers through building long-term business relationships, proven quality, integrity and integrated services.
• Have a business environment based on sincerity of purpose, for all of our people that provide opportunity for growth and advancement as a reward for excellence and individual accomplishment.
• Achieve for our shareholders a premium return on investment through optimal utilization of capital and human resources

RT derives its strong maturity in delivery of technical services from its focus on maintaining the highest quality standards across the organization. We achieve it through the adoption of best international practices, established methodologies, and an uncompromising approach to ensuring excellence in delivery.

RT has a formal quality program driven by the Managing Director and Head Office team across the organisation. The focus is also on constant upgrade of its staff with additional certifications and trainings.

RT practices Kaizen and 5S systems.

Quality System Strengths :

• Focused Quality Cells based on services
• Centrally Controlled documented Process
• Audits and immediate action plan
• Focus on Continuous Improvement in the services.
• Adherence of  Quality Policy
• Reviews and their effectiveness.