The remote services are delivered from RT’s state of the art center in New Delhi on a 24x7 basis. Clients can choose from an integrated offering or one of the following services :

Managed Services Helpdesk

Managed Services Helpdesk offers a toll free helpline to end - users for their problems like O/s support, Applications, network problems, email/ browser problems, virus issues, utilities etc. click here to know more

Monitoring Services

RT’s is upgrading its helpdesk to NOC (Network Operations Center) in a new facility coming up in Noida. RT would offer monitoring services to proactively monitor the availability and health of your IT infrastructure 24x7 and send alerts. The NOC is capable of complete network and server monitoring and management service. This service helps clients to have maximum uptime of their critical networks and IT infrastructure along with efficient utilization of resources.

RT has a unique ability to integrate its Remote service offering with deskside support services